Refund Policy

What this covers

This policy explains when money paid through AutoBazaar is refunded. How you paid decides how a refund works, so it is set out below by type of purchase.

Accessory orders

Shop orders are paid by Cash on Delivery, so nothing is paid before the order arrives, and nothing is owed on an order that is cancelled before delivery. If we agree a return after you have paid (see Returns & Refunds), we will agree with you how the refund is paid, for example a bank transfer or UPI to an account in your name, and tell you when to expect it.

Vehicles

We do not take vehicle payments on the website. Any booking amount or payment for a vehicle is made to the dealer, against the dealer's receipt. Whether and how it can be refunded is set out in the dealer's booking terms, so please read them before you pay. If you need help with a dealer refund, contact us and we will help where we can.

FairPrice rides

• FairPrice ride payments made online are processed by Razorpay, and refunds go back the same way.
• For a booked hire or tour that you cancel, the app works out the refund from how far ahead you cancel:
  • 5 or more days before: full refund.
  • 4 days before: 10% deducted.
  • 3 days before: 25% deducted.
  • 2 days before: 50% deducted.
  • 1 day before or less: no refund.
• The app shows the amount when you cancel.
• After Razorpay processes the refund, the time it takes to reach your account depends on your bank or payment app.

If something has gone wrong

If you were charged twice, or a refund you were told about has not arrived, contact us with the details. We will look into it case by case and keep you updated.

Contact us

Questions about this policy, or a request about your information, can go to:

AutoBazaar
No: 7, PHR Road, Kathirvedu, Thiruvallur - 600 066
Phone / WhatsApp: 86088 60893
Email: jpmoauto@gmail.com
Mon - Sat, 9:30 AM - 7:00 PM